TY - BOOK AU - Kasavana,Michael L. AU - Brooks,Richard M. TI - Managing front office operations SN - 0866122257 AV - TX911.3.M27 K385 2001 U1 - 647.94'068 21 PY - 2001/// CY - Lansing, Mich. PB - Educational Institute, American Hotel & Lodging Association KW - Hotel management N1 - Includes bibliographical references and index ER -