A. WESLEY POWELL LEARNING RESOURCE CENTRE (WPLRC)

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1.
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5 star service : how to deliver exceptional customer service / Michael Heppell. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England : New York, NY : Prentice Hall Business, c2010
Availability: Items available for reference: Camp Road Library: Not For Loan (1)Call number: CR/658.8'12 HEP (45874).

2.
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Behind the scenes at special events : flowers, props, and design / Lena Malouf. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Chichester : Wiley, c1999
Availability: Items available for loan: Camp Road Library (1)Call number: Cr/647.94,068 MAL.

3.
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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1999
Other title:
  • Customer service training games
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.8 CAR (45226).

4.
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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1999
Other title:
  • Customer service training games
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.8 CAR.

5.
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Bringing technology and innovation into the boardroom : strategy, innovation and competences for business value / European Institute for Technology and Innovation Management ; [Thomas Durand ... et al., volume editor]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Palgrave Macmillan, 2004
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/658.4'012 BRI . Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.4'012 BRI .

6.
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Change the culture the breakthrough strategy for energizing your organization and creating accountability for results change the game Roger Connors
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Penguin Group 2011
Availability: Items available for loan: Wesley Powell Learning Resource Centre (3)Call number: ER/658.4'063 SAP, ...

7.
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Collections management / edited by Anne Fahy. by Series: Leicester readers in museum studies
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Routledge, 1995
Online resources:
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/025.21 COL .

8.
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Collections management / edited by Anne Fahy. by Series: Leicester readers in museum studies
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Routledge, 1995
Online resources:
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/025.521 COL.

9.
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Comprehensive stress management / Jerrold S. Greenberg. by
Edition: 13th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : McGraw-Hill, c2013
Availability: Items available for loan: Camp Road Library (2)Call number: R/155.904'2 GRE , ... Wesley Powell Learning Resource Centre (4)Call number: 155.904'2/GRE , ...

10.
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Distributed databases : principles and systems / Stefano, Ceri, Giuseppe Pelagatti. by Series: McGraw-Hill computer science series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1984
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: T/001.7 CER.

11.
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The economic environment of business / John Sloman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England ; New York : Financial Times Prentice Hall, 2005
Availability: Items available for loan: Camp Road Library (1)Call number: CR/333.7/14 SLO.

12.
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Economics for managers / Charles J. Stokes. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1979
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: R/330.024658 STO.

13.
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Effective communication skills: Harry E. Chambers. for scientific and technical professionals / by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Basic Books, c2001
Other title:
  • Effective communication skills
Availability: Items available for loan: Camp Road Library (1)Call number: CR/302.2 CHA. Items available for reference: Camp Road Library: Not For Loan (1)Call number: CR/302.2 CHA. Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/302.2 CHA . Wesley Powell Learning Resource Centre: Staff Collection (1)Call number: T/302.2 CHA.

14.
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Enterprise resource planning systems : systems, life cycle, electronic commerce, and risk / Daniel E. O'Leary. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge, UK ; New York : Cambridge University Press, 2000
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/658.872 OLE . Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.872 OLE . Wesley Powell Learning Resource Centre: Staff Collection (1)Call number: T/658.872 OLE.

15.
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The entrepreneurial life : how to go for it and get it / A. David Silver. by Series: Wiley series on small business management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, 1983
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.42 SIL .

16.
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The entrepreneurial life : how to go for it and get it / A. David Silver. by Series: Wiley series on small business management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, 1983
Availability: No items available.

17.
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The essence of international marketing / Stanley J. Paliwoda. by Series: The Essence of management series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Prentice Hall, 1994
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.848 PAL.

18.
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Essentials of management / Harold Koontz, Cyril O'Donnell, Heinz Weihrich. by Series: McGraw-Hill series in management
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1982
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658 KOO .

19.
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Essentials of management / Harold Koontz, Heinz Weihrich. by Series: McGraw-Hill series in management
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1990
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Staff Collection (1)Call number: T/658.4 KOO .

20.
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The ethics of management : a multidisciplinary approach / LaRue Tone Hosmer. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : McGraw-Hill, c2011
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/174.4HOS. Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/174.4 HOS . Wesley Powell Learning Resource Centre: Staff Collection (1)Call number: RBC/174.4 HOS .

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