Tourism and hospitality education and training in the Caribbean / edited by Chandana Jayawardena ; with a foreward by Rex V. Nettleford.

Includes bibliographical references.

Past, present, and future role of the University of the West Indies in tourism and hospitality education in the Caribbean / Kenneth O. Hall and Chandana Jayawardena -- Past, present, and future role of the University of Technology in tourism and hospitality education in Jamaica / Rae Davis and Ava Sewell -- Challenges in implementing tourism and hospitality joint degrees / Chandana Jayawardena and Marcia Taylor-Cooke -- Developing, managing, and sustaining the first tourism and hospitality management master's degree in the Caribbean / Chandana Jayawardena -- Planning a national tourism human resource development project : a case from Jamaica / J. Anthony Hall and Ayanna Young -- Environmental management : a new dimension to tourism education and training / Hugh Cresser -- Training to gain ISO 9002 certification : a hotel case study from the Caribbean / Chandana Jayawardena and Maxine Campbell -- Future human resource development needs of the Caribbean tourism industry / Kwame R. Charles -- A case study on tourism and hospitality education in the Bahamas / Sophia A. Rolle -- The role of training for eco-tourism in Belize / Sharret Yearwood -- Tourism education and training in the Commonwealth of Dominica / Susan M. Carter -- Reshaping the way of doing business in hospitality education / Guillermo J. Graglia -- Past, present, and future role of educational institutions offering hospitality training in Grenada / Naline Ramdeen-Joseph -- Tourism and hospitality education and training in Guyana / Donald Sinclair -- Tourism and hospitality education and training in Trinidad and Tobago / Michelle McLeod -- Tourism education and training in the Turks and Caicos Islands / John M. Skippings, Ralph L. Higgs and Lindsey Musgrove -- Customer relations training in the context of the Caribbean tourism and hospitality business / Allison Atkinson -- From McDonaldization to customization : training in the frontline service worker in the new era / Anne P. Crick -- Challenges in training employees of small hotels in the Caribbean / May Hinds -- Sustainable tourism : the agenda for the Caribbean / Anthony Clayton -- Sustainable tourism development in the Caribbean : the role of education / Godfrey A. Pratt -- Challenges for academic research on tourism in the Caribbean / Ian Boxill -- Past, present, and future of tourism and hospitality education in the Commonwealth Caribbean / Ainsley O'Reilly -- A seamless education and training system for Caribbean tourism human resource development / Carolyn E. Hayle.