Quality service : what every hospitality manager needs to know / William B. Martin.

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TextPublication details: Upper Saddle River, N.J. : Prentice Hall, c2002.Description: xvii, 202 p. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Books	Wesley Powell Learning Resource Centre	RBC/647.95'068 MAR (Browse shelf(Opens below))	Not For Loan	35106

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Includes bibliographical references (p. 197-198) and index.

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