The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming.

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TextPublication details: New York : McGraw-Hill, c1999.Description: xiv, 209 p. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status
Books	Wesley Powell Learning Resource Centre	RBC/658.8 CAR (45226) (Browse shelf(Opens below))	Not For Loan

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