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Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford. by Series: How-to-do-it manuals ; no. 166
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Neal-Schuman Publishers Inc., c2009
Availability: Items available for loan: Wesley Powell Learning Resource Centre (2)Call number: RBC/025.52 ROS , ... Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/025.52 ROS.

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2.
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The reference encounter : interpersonal communication in the academic library / Marie L. Radford. by Series: ACRL publications in librarianship ; no. 52
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago : Association of College and Research Libraries, 1999
Availability: Items available for loan: Wesley Powell Learning Resource Centre (2)Call number: RBC/025.52'777 RAD , ... Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/025.52'777 RAD .

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