Meeting customer needs /
Smith, Ian, 1953-
Meeting customer needs / Ian Smith. - 3rd ed. - Oxford : Butterworth/Heinemann ; c2003. - xiii, 218 p. : ill. ; 25 cm. - Chartered Management Institute series .
Previous ed.: 1997.
Includes bibliographical references and index.
075065984X (pbk.)
GBA441068 bnb
Marketing.
Customer services.
658.8
Meeting customer needs / Ian Smith. - 3rd ed. - Oxford : Butterworth/Heinemann ; c2003. - xiii, 218 p. : ill. ; 25 cm. - Chartered Management Institute series .
Previous ed.: 1997.
Includes bibliographical references and index.
075065984X (pbk.)
GBA441068 bnb
Marketing.
Customer services.
658.8