A. WESLEY POWELL LEARNING RESOURCE CENTRE

A. WESLEY POWELL LEARNING RESOURCE CENTRE (WPLRC)

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1.
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101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / Paul Falcone. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : American Management Association, c2009
Other title:
  • One hundred and one tough conversations to have with employees
  • One hundred one tough conversations to have with employees
Availability: No items available.

2.
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101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / Paul Falcone. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : American Management Association, c2009
Other title:
  • One hundred and one tough conversations to have with employees
  • One hundred one tough conversations to have with employees
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: 658.3'045 / FAL.

3.
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5 star service : how to deliver exceptional customer service / Michael Heppell. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England : New York, NY : Prentice Hall Business, c2010
Availability: Items available for reference: Camp Road Library: Not For Loan (1)Call number: CR/658.8'12 HEP (45874).

4.
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Accounting information systems : essential concepts and applications by
Edition: 4th ed. / Joseph W. Wilkinson ... [et al.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Chichester : John Wiley, c2000
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: 657.0285.

5.
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Administrative behavior : a study of decision-making processes in administrative organization / by Herbert A. Simon ; with a foreword by Chester I. Barnard by
Edition: 3d ed., with new introduction
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : London : Free Press ; Collier Macmillan, c1976
Availability: No items available.

6.
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Behind the scenes at special events : flowers, props, and design / Lena Malouf. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Chichester : Wiley, c1999
Availability: Items available for loan: Camp Road Library (1)Call number: Cr/647.94,068 MAL.

7.
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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1999
Other title:
  • Customer service training games
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.8 CAR (45226).

8.
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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1999
Other title:
  • Customer service training games
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.8 CAR.

9.
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Bringing technology and innovation into the boardroom : strategy, innovation and competences for business value / European Institute for Technology and Innovation Management ; [Thomas Durand ... et al., volume editor]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Palgrave Macmillan, 2004
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/658.4'012 BRI . Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: RBC/658.4'012 BRI .

10.
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Change the culture the breakthrough strategy for energizing your organization and creating accountability for results change the game Roger Connors
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Penguin Group 2011
Availability: Items available for loan: Wesley Powell Learning Resource Centre (3)Call number: ER/658.4'063 SAP, ...

11.
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Collections management / edited by Anne Fahy. by Series: Leicester readers in museum studies
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Routledge, 1995
Online resources:
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/025.21 COL .

12.
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Collections management / edited by Anne Fahy. by Series: Leicester readers in museum studies
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Routledge, 1995
Online resources:
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: RBC/025.521 COL.

13.
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Compensation / George T. Milkovich, Jerry M. Newman ; with the assistance of Carolyn Milkovich. by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill/Irwin, c2005
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: 658.3'2 / MIL.

14.
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Comprehensive stress management / Jerrold S. Greenberg. by
Edition: 13th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : McGraw-Hill, c2013
Availability: Items available for loan: Camp Road Library (2)Call number: R/155.904'2 GRE , ... Wesley Powell Learning Resource Centre (4)Call number: 155.904'2/GRE , ...

15.
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Customer relationship management / Ed Peelen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Original language: Dutch
Publication details: Harlow, England ; New York : FT Prentice Hall, c2005
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not for loan (1)Call number: R/658.8'12 PEE.

16.
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Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : Free Press, c1999
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: 658.8'12 / BER.

17.
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Distributed databases : principles and systems / Stefano, Ceri, Giuseppe Pelagatti. by Series: McGraw-Hill computer science series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1984
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: T/001.7 CER.

18.
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The E-myth manager : why management doesn't work and what to do about it / Michael Gerber. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : HarperBusiness, c1998
Availability: Items available for loan: Wesley Powell Learning Resource Centre (1)Call number: 658/GER.

19.
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The economic environment of business / John Sloman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England ; New York : Financial Times Prentice Hall, 2005
Availability: Items available for loan: Camp Road Library (1)Call number: CR/333.7/14 SLO.

20.
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Economics for managers / Charles J. Stokes. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1979
Availability: Items available for reference: Wesley Powell Learning Resource Centre: Not For Loan (1)Call number: R/330.024658 STO.

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